Troubleshooting guidance
Troubleshoot an evidence export
Check access, filters, record completeness and provenance when an export is missing or incomplete.
- FOR
- Auditor, Finance, Organisation administrator
- OUTCOME
- Use RAQOZ to check access, filters, record completeness and provenance when an export is missing or incomplete.
Before you begin
- The affected organisation, record and user are known.
- You can describe the expected and actual state without sharing credentials.
Guidance
- 1
Confirm you have access to the correct organisation and export function.
- 2
Check the purchase, date and status filters used for the export.
- 3
Review whether expected evidence exists and is connected to the source purchase.
- 4
Keep imported historical evidence labelled and do not treat the export as assurance.
Evidence RAQOZ retains
- Export request and filters
- Included source records
- Provenance and missing-evidence context
Common issues
The problem continues after these checks.
Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.
A workaround would bypass the control.
Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.
Related articles
Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.