HELP CENTRE · 51 VERIFIED ARTICLES
Find the accountable next step.
Search role, workflow, administration, controls, imports, troubleshooting and security guidance. Product records remain the source of truth; these articles do not replace policy, legal advice, audit work or professional judgement.
51 articles found
Start with RAQOZ
Set up the workspace, learn the language and run one bounded purchase.
Getting started with RAQOZSet up an organisation workspace and understand the accountable purchase journey before live buying begins.Run your first purchaseTake one bounded purchase through request, approval, sourcing, order, receipt and invoice review.RAQOZ glossaryUse one shared vocabulary for requests, sourcing, orders, receipts, invoices, controls and evidence.
Work by role
Understand what each supported role is responsible for and where duties stay separate.
Organisation administrator guideConfigure the tenant, access, controls and operating structure without becoming the default operator for every purchase.Requester guideDescribe the business need clearly and submit a complete request without deciding the supplier or approving yourself.Approver guideMake attributable decisions within assigned authority and record enough reasoning for later review.Procurement guideRun sourcing, supplier comparison, selection and purchase-order preparation with traceable commercial reasoning.Receiver guideRecord what actually arrived, including partial and rejected quantities, without changing the commercial order.Finance guideReview invoice and payment-approval evidence while keeping bank execution outside RAQOZ.Auditor guideReview records and timelines without creating, changing or approving operational transactions.
Run the purchase journey
Follow requisition, approval, sourcing, order, receipt, invoice and evidence steps.
Create and submit a requisitionCapture a complete business need before approval or supplier commitment.Review and decide an approvalApply assigned authority and record an attributable approval, return or rejection.Create and manage an RFQTurn approved requirements into a controlled request for comparable supplier quotations.Receive a supplier quotationKeep each supplier response attributable, comparable and linked to the correct RFQ.Compare supplier quotationsCompare admitted responses on consistent requirements before recording a supplier decision.Record a non-lowest-price selectionExplain why a supplier other than the lowest evaluated price is the accountable choice.Create and issue a purchase orderConvert an authorised supplier selection into a versioned commercial order.Record supplier acknowledgementPreserve whether the supplier acknowledged the issued purchase order and which version they saw.Record a goods receiptCapture accepted, rejected and outstanding quantities against the issued order.Review invoice matchingCompare the invoice with the connected order and recorded receipt evidence.Record payment approvalRecord whether payment is approved and why, while executing the payment outside RAQOZ.Prepare a purchase audit packAssemble the connected request-to-payment evidence without presenting it as an audit opinion.
Configure the organisation
Maintain structure, access, budgets, approvals, policies and bounded exceptions.
Manage organisation settingsMaintain the legal and operating identity of the correct organisation tenant.Configure locations and departmentsModel where purchases are initiated, approved, received and reported.Manage team and accessInvite members and assign the narrowest role that matches each person's responsibility.Configure budgetsProvide budget context for purchase decisions at the relevant organisational level.Configure approval controlsRoute requests to accountable approvers using the supported authority configuration.Manage procurement policiesDefine effective-dated purchase rules and evidence expectations for consistent control evaluation.Version procurement policiesPreserve which policy version applied to each evaluation instead of rewriting history.Manage overrides and waiversUse bounded maker-checker exceptions without erasing the control result that prompted them.Simulate a procurement policyTest proposed control behavior without writing live transaction states.
Review controls and evidence
Use Control Passports, supplier controls, evidence maps, exceptions and timelines.
Understand a Control PassportReview the permanent control identity, policy context, evidence, exceptions and provenance for one purchase.Record supplier qualificationDocument the organisation's supplier qualification decision, scope and rationale.Use the approved supplier listApply the organisation's approved-supplier decision without presenting it as a universal endorsement.Map control evidenceConnect required evidence to the source records that demonstrate how a purchase was handled.Review control exceptionsInvestigate control failures or missing evidence while preserving the original evaluation.Read the audit timelineReconstruct who did what, when, and against which purchase and policy records.
Import governed data
Map, validate and record supplier, inventory, control-matrix and historical imports.
Import suppliersMap, validate and import supplier records while handling duplicates deliberately.Import inventoryBring item or inventory reference data into RAQOZ with validation before write.Import a control matrixLoad control-matrix reference data for governed review rather than silently activating policy.Import historical purchase dataPreserve prior records as provenance-labelled evidence without creating live operational states.
Resolve common problems
Diagnose invitations, access, approvals, supplier links, imports, matching and exports.
Troubleshoot team invitationsResolve a missing, expired or misdirected organisation invitation safely.Troubleshoot permissionsCheck tenant membership, assigned role and record scope when a screen or action is unavailable.Approval is not visibleFind why an expected approval is absent from the assigned decision queue.Supplier link does not workResolve an invalid, expired or incorrect supplier invitation without exposing another supplier's response.Resolve import errorsUse validation and row outcomes to correct a source file without creating partial uncertainty.Resolve matching exceptionsInvestigate differences among invoice, order and receipt evidence before payment approval.Make a controlled correctionCorrect an error with an attributable event instead of erasing the earlier record.Troubleshoot an evidence exportCheck access, filters, record completeness and provenance when an export is missing or incomplete.
Protect access and evidence
Understand tenant-scoped access, audit events and private procurement documents.
Still need help?
Include the organisation, affected record ID, expected state, actual state and time. Do not email passwords, one-time codes, bank credentials or confidential procurement documents.
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