Troubleshooting guidance
Troubleshoot team invitations
Resolve a missing, expired or misdirected organisation invitation safely.
- FOR
- Organisation administrator, Invited member
- OUTCOME
- Use RAQOZ to resolve a missing, expired or misdirected organisation invitation safely.
Before you begin
- The affected organisation, record and user are known.
- You can describe the expected and actual state without sharing credentials.
Guidance
- 1
Confirm the invitation was sent to the intended work email and organisation.
- 2
Check the recorded invitation state before sending duplicates.
- 3
Use the available resend or replacement path when the original invitation cannot be used.
- 4
Do not share invitation links between people.
Evidence RAQOZ retains
- Invitation email and organisation
- Invitation status
- Resend or replacement event
Common issues
The problem continues after these checks.
Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.
A workaround would bypass the control.
Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.
Related articles
Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.