Troubleshooting guidance
Troubleshoot permissions
Check tenant membership, assigned role and record scope when a screen or action is unavailable.
- FOR
- Everyone
- OUTCOME
- Use RAQOZ to check tenant membership, assigned role and record scope when a screen or action is unavailable.
Before you begin
- The affected organisation, record and user are known.
- You can describe the expected and actual state without sharing credentials.
Guidance
- 1
Confirm the member is signed into the correct organisation.
- 2
Compare the assigned role with the responsibility required for the action.
- 3
Check record-specific assignment, such as an approval assigned to another person.
- 4
Ask an organisation administrator to correct access; do not share credentials.
Evidence RAQOZ retains
- Membership and tenant
- Assigned role
- Record assignment and access change
Common issues
The problem continues after these checks.
Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.
A workaround would bypass the control.
Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.
Related articles
Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.