RRAQOZ
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Troubleshooting guidance

Supplier link does not work

Resolve an invalid, expired or incorrect supplier invitation without exposing another supplier's response.

FOR
Procurement, Supplier participant
OUTCOME
Use RAQOZ to resolve an invalid, expired or incorrect supplier invitation without exposing another supplier's response.

Before you begin

  • The affected organisation, record and user are known.
  • You can describe the expected and actual state without sharing credentials.

Guidance

  1. 1

    Confirm the link belongs to the intended RFQ, supplier and response stage.

  2. 2

    Check whether it has expired, already been used or been replaced.

  3. 3

    Issue a replacement through the supported procurement workflow when required.

  4. 4

    Never forward a different supplier's link.

Evidence RAQOZ retains

  • Invitation and supplier association
  • Link status
  • Replacement event where applicable

Common issues

The problem continues after these checks.

Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.

A workaround would bypass the control.

Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.

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Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.