Troubleshooting guidance
Approval is not visible
Find why an expected approval is absent from the assigned decision queue.
- FOR
- Approver, Organisation administrator, Requester
- OUTCOME
- Use RAQOZ to find why an expected approval is absent from the assigned decision queue.
Before you begin
- The affected organisation, record and user are known.
- You can describe the expected and actual state without sharing credentials.
Guidance
- 1
Confirm the requisition was submitted and is waiting for approval.
- 2
Check the approver's role, organisation and assignment for the request.
- 3
Review the active approval-control context for the value and organisational unit.
- 4
Correct configuration or assignment through the governed administration path.
Evidence RAQOZ retains
- Requisition status
- Approval assignment
- Applicable control and configuration change
Common issues
The problem continues after these checks.
Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.
A workaround would bypass the control.
Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.
Related articles
Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.