Pause
Do not approve automatically when invoice quantity exceeds accepted receipt.
Audit and evidence · PRACTICAL GUIDE
What if invoiced quantity exceeds received quantity?
Pause approval, confirm receipt evidence, record the exception and resolve it with an attributable correction.
Check the source records
Confirm whether goods arrived, a receipt is missing, or the invoice is wrong.
Resolve visibly
Create the missing receipt only if evidence supports it, or obtain a corrected invoice.
Keep the exception
Record who resolved the difference and why.
WORKED EXAMPLE · COMPOSITE
Ordered: 40. Received: 32. Invoiced: 40. The invoice remains an exception until the remaining receipt is evidenced or the supplier corrects it.